McDonald’s isn’t just flipping burgers anymore—it’s flipping the script on fast food with a bold AI investment plan and a major push into India’s tech scene.
McDonald’s is going all-in on artificial intelligence—and India is at the center of its global AI roadmap.
In a major announcement, McDonald’s Global Business Services Head Deshant Kaila revealed that the company plans to “double down” on AI investments by 2027. While exact figures are under wraps, the message is clear: AI is no longer a side dish—it’s the main course.
Already using AI to verify orders in 400 restaurants, the company aims to scale this capability to 40,000 locations globally within the next two years. But this isn’t just about fewer drive-thru mistakes. McDonald’s is leveraging AI for sales forecasting, price optimization, and even creating a personalized app that works across international markets.
Key Takeaways:
- AI-driven order verification already live in 400 restaurants
- Personalized app in development for global rollout
- India’s Hyderabad office to become McDonald’s largest outside the U.S.
- AI used for forecasting, pricing, product analytics
- Poland may join India & Mexico as a global tech hub
India, where McDonald’s has had a presence since 1996, is now central to this transformation. Its new Hyderabad office is expected to employ 2,000 people, focusing on data governance, platform architecture, and engineering.
Interestingly, the investment focus will be on technology and tools rather than headcount. That’s a subtle signal that automation will be a core part of their strategy.
Meanwhile, discussions are underway to replicate this model in Poland, hinting at a growing network of AI-focused global offices.